Contact PPS

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Speak to the PPS team

Contact any of the departments below if you need assistance or want to speak to the PPS team, or visit our Frequently Asked Questions for more information about claims, membership eligibility, products, and more. Alternatively, leave us a message below and we will get back to you.

Complaints Body

At PPS, we constantly listen to the views of our members in order to deliver an optimum service. Please complete the form below; we value your feedback and suggestions.

COMPLAINTS RESOLUTION PROCEDURE: PPS has adopted a Complaints Resolution Process in terms of which all complaints must be processed. For details please click here .

Contact Ombudsman Body

If you are not satisfied with the outcome of your claim follow the appeal process provided below.

Complaints continuation process:

Step 1

Should you have a complaint or wish to dispute the outcome of your claim, please use the option below to register a complaint.

Contact details:
Tel: 0860 123 777 or +27 (0) 11 644 4300
Fax: +27 (0) 11 644 4400

Email: [email protected]

PPS will then endeavour to resolve the complaint and supply a response within 8 working days from date of acknowledgement of the request.

Step 2

You may submit a detailed written appeal to our Independent Internal Arbitrator, Jeff Mc Key, only if you have followed the appeal process and have been unsuccessful in appealing the decision as stated above. Contact details as follows: email: [email protected] or 011 644 4407.

Step 3

If the complaint is not resolved to your satisfaction after following step 1 and 2 above, you can refer the matter to the National Financial Ombud Scheme SA , details provided below.

Note: Step 1 and 2 should be followed prior to submitting an appeal to the National Financial Ombud Scheme SA as their office will refer the matter back to PPS as a ‘Transfer’ matter if the process has not been followed.

National Financial Ombud Scheme SA
Telephone: 0860 800 900
Email: [email protected]
Website: www.nfosa.co.za

Physical Address (JHB):
110 Oxford Road,
Houghton Estate,
Illovo,
Johannesburg,
2198

Physical Address (CPT):
Claremont Central Building,
6th Floor,
6 Vineyard Road,
Claremont,
7708

In terms of the Prescription Act, you have three years from the date on which a final decision has been communicated to you, to institute legal action. The prescription period will only commence after all PPS review processes have been exhausted, which may include the periods of appeal to the Independent Internal Arbitrator and the Ombudsman for Long-Term Insurance.

Should you require any further assistance please contact PPS on e-mail [email protected] or call us directly on telephone 0860 123 777 (international: +27 11 644 4300) and we will gladly assist you.

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