Careers

Position: Short Term Insurance Retention Consultant Temp (2C)                                      

Closing Date: 14 August 2020

Department: Short Term Insurance

Reporting Line: Head of Operations

Location: Johannesburg, Parktown

Purpose of the Job:

The purpose of this role is to nurture the customer relationship and acts as a sales enabler to drive re-purchase loyalty toward PPS Short Term Insurance products and services. This individual will ensure maximum correlation between customer requirements and PPS Insurance products and/or services to strive for consistent delivery by exceeding customer expectations. 

Main duties and responsibilities:

• Achieving retention targets
• Nurturing relationships with existing PPS Short Term Insurance customers
• Customer Service according to agreed Service Level Agreements as stipulated by the department
• Following the standard Retentions procedures
• Adhering to quality assurance and compliance measures
• Projecting the professional and customer focused image of PPS
• Utilising proactive persuasive/retention skills to turn requests for cancellation into continued business
• Retaining clients through verbal or written communication by handlings claims and complaints
• Educating customers on active product features and service offerings
• Following up on unmet premiums and ensuring their collection
• Liaising with other departments and insurers and execute policy administration
• Increasing revenue through up-selling and cross-selling

Formal Qualifications:

• Grade 12
• RE5
• A related business administration/communication tertiary qualification would be highly advantageous

Experience and Knowledge:

• Minimum 2 years’ call centre experience of which 12 months must be retentions-specific experience in short term insurance or banking industry
• Knowledge of PPS administration, clerical processes and relevant product knowledge would be advantageous
• Previous experience on implementation of new concepts would be an advantage
• Full Suite of PPS products
• PPS systems
• Retentions
• Customer Experience Skills
• Problem Analysis and Problem Solving
• Strong telephone etiquette
• Have knowledge of the SA insurance industry
• Have the ability to assimilate new information quickly
• Have good conceptual reasoning
• Have an excellent command of the English language and have strong persuasion skills, display assertiveness and persistence

Computer Literacy:

• Proficient in MS Office (Word, Excel, and Outlook) and the Internet
• IAA, PPS Intouch, Service Manage would be advantageous

Behavioural Competencies:

Team behaviours that the successful candidate will be expected to display:

• Accountability
• Confidentiality
• Logical and analytical thinking
• Attention to detail
• Excellent verbal and written communication skills
• Confident decision making
• Insurance industry knowledge
• Insurance industry regulations / codes
• Initiative and Forward Thinking
• Relationship building

Preference will be given to Employment Equity candidates

Please send your applications to recruitment@pps.co.za

Position: Senior Manager: Product Innovation (4D)       

Closing Date: 07 August 2020

Department: Actuarial Business Solutions

Reporting Line: Head of Actuarial Business Solutions

Location: Johannesburg, Parktown

Purpose of the Job:

A senior management role, reporting to the Head of Production Development. The suitable candidate will be responsible for efficiently interacting with various role players and must have good interpersonal skills with the ability to manage small cross-functional teams. They must be comfortable with environments that are dynamic, and deal with a broad range of solutions that spans a consumer-driven industry. The optimal candidate will have a good understanding of software development, and excellent general knowledge about consumer trends and movements in the FinTech and Insure Tech industries.

The successful incumbent will actively assist to establish a work environment that is conducive to an agile development approach with user feedback in mind, where development costs are minimised and solutions are delivered quickly and iteratively. The individual will be accountable for strategically driving and executing product and process innovation in PPS Insurance to ultimately:

• Improving the experience of members, advisors and operational stakeholders
• Saving costs through process efficiencies
• Improving competitiveness (process and product)
• Increasing profits

The candidate will also be expected to drive the execution of other product development initiatives through the management and mentoring of junior actuarial staff, driving the execution of the formal governance processes within PPS.

In addition, the role would involve strategic leadership direction and managerial responsibilities to junior colleagues who perform wider product development and pricing functions in the team.

Main duties and responsibilities:

• Strategically driving the thorough investigation of new initiatives, conceptualisation and the successful implementation
• Establishing and deploying new products, processes and value-adds (including enhancements thereof) as well as an overseeing the responsibility for product maintenance
• Accountable for ensuring the following tasks are executed and driven per initiative, where relevant:
  • Industry, Competitor and Consumer research
  • Concept design and documentation
  • Stakeholder identification and buy-in
• Driving adequate levels of engagement with all stakeholders towards the implementation of initiatives
• Compiling business cases for approval of funding requirements
• Compiling business requirement specifications to identify IT development needs
• Engaging with expert stakeholders (data analytics vendors, reinsurers, etc.) where specific skills must be outsourced in the development and testing of solutions
• Driving the execution of new initiatives through the PPS Product Governance processes
• Actively coaching and mentoring the actuarial team members, enhancing competency levels
• Creating a culture of high performance, continuous optimisation and managing team performance
• Keeping abreast of best practice and new developments within the area of expertise

Formal Qualifications:

• Matric
• An Actuarial degree at honours level
• Recently qualified actuary or nearly qualified, with minimum of up to 3 exams outstanding

Experience and Knowledge:

• 7+ years’ experience working in the Financial Services industry
• 1- 3 years’ experience in Life Insurance product exposure would be an advantage
• 2 - 4 years’ experience in data analytics and software development experience would be beneficial
• 2- 4 years’ experience in managing and mentoring of actuarial staff members
• Knowledge of coding languages and software development
• Sound knowledge of consumer trends and movements in the FinTech and Insure Tech industries
• Good knowledge about software engineering and IT infrastructure designs would be beneficial
• Previous experience on implementation of new concepts would be an advantage

Strategic Orientation:

• High strategic focus with the purpose of developing new initiatives from concept to business as usual
• Aligns to the strategic vision of being a product leader, seen as digitally innovative in its solutions

Communication:

• Articulate and communicates in a logical way, and structures information to meet the needs and understanding of intended audiences
• Expresses opinions, information and key points of view clearly and assertively
• Confident in conceptualising, building and presenting to a variety of stakeholders
• Anticipates and responds appropriately to the needs, reactions and feedback of an audience

Commercial Acumen:

• Demonstrates awareness of market trends and opportunities and keeps up to date with competitor developments impacting area of responsibility.

Computer Literacy:

• Latest MS Office package, particularly Excel, Word and PowerPoint
• Proficient in Prophet actuarial modelling software (or similar)
• Proficient in other coding languages such as Python

Interpersonal and Intrapersonal Skills:

• Analysing data and extrapolating insights
• Applying expertise and technology
• Leading and working with people
• Building stakeholder relationships
• Entrepreneurial and commercial thinking
• Achieving personal work goals and objectives
• Adapting and responding to change
• Adhering to principles and values
• Responsible and accountable
• Sound communication skills
• Business Acumen

Preference will be given to Employment Equity candidates

Please send your applications to recruitment@pps.co.za

Position: Financial Advisors (3D)                      

Closing Date: 31 August 2020

Department: Financial Advisory

Reporting Line: Regional Manager

Location: Johannesburg, Parktown

Purpose of the Job:

An exciting career opportunity has become available for a Financial Advisor in the PPS Financial Advisory department. The key purpose of this role is to provide professional financial services to a client or a member. The successful candidate will be responsible for sourcing, retaining and growing a membership and client base for eligible professionals by implementing PPS financial solutions in line with the client’s needs. The individual must have a valid driver’s licence and own reliable vehicle. The role is based in Johannesburg.

Main duties and responsibilities:

• Providing suitable advice to best fit the needs and requirements of professionals
• Preparing and presenting proposals to existing and potential clients using state of the art financial planning tools
• Meeting clients to understand their financial objectives
• Explaining complex information relating to Financial Advisory in a clear and effortless way
• Managing, maintaining and building new and existing client relationships
• Growing a client book within the first 24 months and consistently thereafter
• Adhering to compliance, operational procedures and practice management standards
• Staying abreast of product information, performance and industry changes
• Building a professional network and suitable business within the professional market

Formal Qualifications:

• Relevant Commercial/Financial Tertiary qualification (NQF 7)
• RE 5
• Postgraduate Diploma in Financial Planning Advantageous
• CFP Advantageous
• Successful completion of supervisory process

Experience and Knowledge:

• 2 years’ experience in the Financial Services industry in a Sales role within the risk and investment spaces
• Knowledge and understanding of the dynamics of the professional client market
• Experience and track record in high-performance sales environments
• Knowledge of best practice in Financial Planning and Financial Advisory Services
• Knowledge and understanding of financial planning through meaningful client engagements

Computer Literacy:

• Proficient in MS Office
• Experience using a CRM system preferable
• Experience using financial planning software

Interpersonal and Intrapersonal Skills:

• Strong sales, interpersonal and business-orientated person with the acumen to build client relationships
• A passion for the financial planning environment
• Relationship management and networking skills
• Able to plan and manage time effectively
• Analytical and numerical skills with the ability to analyse and interpret statistical information
• Impeccable work ethic
• Able to work independently
• Strong communication
• High attention to detail
• Team-orientated
• Self-motivated and highly driven
• Strong presentation skills
• Resilience and Tenacity
• Emotional Intelligence

Preference will be given to Employment Equity candidates

Please send your applications to recruitment@pps.co.za