2021 PPS INTEGRATED REPORT

PPS Integrated Report 2021 Human capital management: our people | 22 Our culture PPS management and staff continue to engage regularly to discuss the kind of culture we wish to create and sustain; a culture that supports our strategic objectives, our brand leadership vision and our values. The positive effect of this was demonstrated by the results of our 2021 PPS Employee Engagement Survey, which indicated that staff have a higher level of job satisfaction than they did before the advent of COVID-19. One of our biggest concerns when we had to make the rapid transition to remote working was the mental health of our staff and the possibility that they could experience depression and/or burnout. Our partnership with Reality Wellness Group has, however, provided all of our staff with a comprehensive range of wellness interventions and activities, which they can tap into to manage the challenges they may be facing at work and in their private lives, as well as their physical wellness. Our people PPS exists for the benefit of its members rather than outside shareholders and our employee profile is naturally evolving to reflect the demographics of South Africa’s professional population. The staff profile is majority black (75%) and 64% female. Employment equity statistics 25% 19% 12% 44% African Coloured Indian White PPS is a young and vibrant organisation, with 44% of our staff being under the age of 35. This means that the organisation benefits from fresh thinking and innovative ways of solving problems. Age group breakdown 5% 37% 51% 7% 21 to 25 26 to 35 36 to 55 56+ In line with its youthful staff profile, six out of ten employees have been with the organisation for five years or less. A considerable number, nevertheless, have much longer tenure, balancing youth and innovation with skills, experience and rich institutional knowledge. We celebrate employees who have been with the business for longer and believe that those with longer tenure ensure that skills and knowledge are transferred to younger colleagues. Tenure of PPS Sta 4% 1% 42% 35% 18% 0 to 11 months 1 to 5 years 6 to 10 years 11 to 15 years 16 years or more Our total headcount has increased by 5,2% from 1 414 in December 2020 to 1 488 in December 2021.

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