21 | Human capital management: our people PPS Integrated Report 2021 The past two years have fundamentally changed how work is organised and how we interact with colleagues and other stakeholders.” Masenyane Molefe | Group HR Executive “ Overview At the beginning of 2020, it would have been hard to predict how much the world of work would have changed a short two years later or how work itself would come to be perceived. Among many other things, the COVID-19 pandemic has accelerated the pace of digitalisation and has made us re-examine how business is organised. At the start of the first lockdown in March 2020, the move to remote working was, for instance, seen as a temporary measure and, in general, companies envisioned returning to “normal” fairly quickly. Little could we have known at the time how fundamentally the pandemic would change every aspect of our lives. By the end of 2021, we had formalised our learnings over the past two years into a hybrid (remote and office) working policy. In short, it has become essential for both employers and employees to be flexible, and for staff members whose work is not site-specific to have the skills and ability to work from home. With this in mind, we have been improving our leadership programmes over the past two years to ensure that we have a strong leadership capacity to take us into the future. One of our flagship programmes, called Leading the PPS Way, was redesigned and updated to reflect the needs of the current leadership context. Our human capital philosophy Our human capital management philosophy has always been based on a strong employee value proposition (EVP), which has proven its worth throughout the pandemic. PPS continues to attract, develop and retain select employees who are committed to and capable of delivering on our member value proposition and this will remain consistent going forward. Within this context, we consciously foster a valuesdriven culture based on the principle that how we treat our employees ultimately defines how our employees treat our members. Our EVP, therefore, defines the value we place on our employees and the kind of working environment we aim to create and maintain. Now, more than ever, the financial services labour market is highly competitive, and talented individuals have many sought-after employers to choose from. To attract and retain the best people, PPS offers a differentiated EVP, making it a great place to work.
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