36 / 184
INTELLECTUAL CAPITAL
PPS INNOVATION
Technology has become a critical driver for providing a
richer and more intuitive member experience. Leveraging
new technologies deliver integrated and seamless member
experiences, enabling our members to access PPS services,
their advisors and their portfolios at a time and place of their
choosing, using any smartphone, tablet or computer.
ACCESS
•
InTouch
In 2014 we launched the
InTouch
interface that enables
members to update personal details, view their portfolios and
profit share accounts, access their documents and request
services. Members can also submit claims and medical
reports electronically.
By year-end over 41000 members had registered on
InTouch
.
InTouch
also includes a new quoting tool that enables advisors
to seamlessly and quickly interact with members. This quoting
tool is being further enhanced during 2018.
•
PPS mobile application
In 2016 we launched the PPS for Professionals App as a secure,
convenient way for members to access their PPS information
from a smartphone. The app offers drill-down views of all
PPS portfolio products such as investments, insurance and
medical aid – as well as profits accrued in each member’s PPS
Profit-Share Account. The Invest Now functionality enables
placing new investments, topping up existing investments,
and switching or making withdrawals. Added benefits are daily
tracking of investment financial indicators and access to key
documents such as tax certificates.
Approximately 3500 members have downloaded the app.
•
PPS Horizon
The financial services industry is undergoing significant
transformation in how advisory services are provided. These
changes are being driven by new regulations, changing
demographics and technological advances. PPS Horizon
enables members to plan for financial goals and retirement.
Launching PPS Horizon was the first step in our journey to
provide additional digital channels for member engagement.
During 2018 we will launch insurance-related digital interfaces
for members, while also re-engineering underwriting
experiences, claim processes and membership on-boarding.
Driving communication across social media
A PPS social media presence has become essential to swift
and accurate interaction with members. We actively align our
social media messaging to support ongoing business activities.
LOOKING AHEAD
We are building digital capabilities that create time, value and
relevance for our members and advisers, making member
interaction with PPS more intuitive and productive than
ever before.
PPS
INTEGRATED REPORT
2017
34