Performance Low economic growth, high inflation and high interest rates, coupled with the erratic power supply in the country, undoubtedly impacted members during the reporting period. Naturally, this also had an impact on our performance. Despite efforts to meet annual projections, performance lags behind the previous period. Empowering advisers with entrepreneurial approaches and investing in their development are part of our strategy to overcome this challenge. This includes a two-year programme to certify financial planners and provide ongoing mentorship. Advisers also have access to an advanced intermediary engagement platform with a user-friendly dashboard for client information. In addition, we create opportunities for advisers through on-site and hybrid events and by generating qualified leads. We focus on professionals in both private practice and the workplace, a clearly defined and qualified market niche. PPS ADVICE AND DISTRIBUTION About PPS Advice and Distribution is dedicated to providing advisory services for PPS members; we customise the financial services solution for each individual based on their profile, life stage and specific needs. It serves as the primary point of contact for existing and potential members who need advice about any PPS solutions and services or the benefits of being a PPS member. It also serves as the primary point of contact for external intermediaries who need advice or support on behalf of their clients. We have an active programme of engagement that keeps them fully informed of developments at PPS. During the year, PPS made organisational changes to align with our current five-year strategy. As part of this effort, we consolidated the distribution channels for our life insurance and investment solutions into PPS Advice and Distribution. This consolidation aims to improve integration in what we offer our members, support our “go-to-market” strategy and enhance operational efficiencies. It is important to note that the strategic shifts we are implementing all depend on a strong, focused advice and distribution function. For example, the objective of providing our members with holistic solutions that meet their lifetime needs hinges on them being able to access a centralised advisory function as those needs change over time. Whether they do this directly or through external advisers, the benefit is notable. The new structure not only reduces complexity at point of contact but vastly improves the service level we can provide for our members. From an operational point of view, our teams consistently engage with all the solution houses within the Group, offering feedback about members and their needs to inform how solutions are structured, developed and delivered. In turn, the solution houses keep our teams fully informed of new developments in the solutions and services suite, enabling delivery of tailored solutions to best meet our members’ needs. Our team of advisers provides a highly personalised service, either directly or through external intermediaries who recommend PPS solutions and services to their clients. In addition, high-net-worth professionals have access to a boutique Wealth Advisory Service, which offers advice and solutions to meet their wealth creation, acceleration and protection needs. We also provide specialist support services to our network of independent advisers to assist with complex financial planning and business assurance. GROUP PERFORMANCE 32 Group performance
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