2019 Integrated Report

OUR HUMAN CAPITAL PHILOSOPHY The PPS human capital strategy is underpinned by a strong employee value proposition (EVP), with the aim of attracting, developing and retaining excellent employees who are capable of delivering on the Group’s member value proposition (MVP). This is based on the belief that the way PPS treats its people will ultimately define the way they treat PPS members. The PPS employee value proposition articulates PPS’s imperative of creating a professional working environment, where staff are serving professionals. PPS is acutely aware of the competitive nature of the labour market in financial services, and that talented individuals have a myriad of sought-after brands to choose from. The balance of power has shifted from corporates to individuals over the last generation, with people being the big differentiator in this industry. Hence, to attract and retain the best people, PPS must offer a differentiated EVP, making this a great place to work. As in many organisations, PPS was characterised by a hierarchical structure for most of its existence. However, the nature of the market and the challenges faced by business have changed and prompted a general move towards creating nimble structures that are more responsive and adaptive. PPS has consciously developed a more collaborative environment with wider management spans, and is driven by the principles of accountability, creativity and being empowered. OUR VALUES AND CULTURE PPS management and staff meet regularly to discuss the Group’s target culture; a culture that supports the PPS strategic objectives and brand leadership vision. The PPS Group culture is aligned to three elements: Results-driven (achieving, goal-orientated), Learning (open-minded, exploring, curious) and Caring (warm, sincere, rational). The PPS Group values underpin this target culture and are framed around three elements:   We take extreme ownership . We own it! We accept accountability for our decisions and actions without blame-shifting. We empower people throughout the business, which builds trust, encourages collaboration and leads to more effective and efficient execution. This value supports a results- orientated culture.   We are curious . We question it! We accept that we need to constantly question ourselves and everything we do to facilitate ongoing improvement. This value is about excellence because at PPS, average is not good enough. It is also about encouraging and promoting innovation, a licence to play and an environment in which to experiment. This value supports our focus on sustaining a learning culture and it is here that the PPS Academy plays such a significant role.   We do the right thing . We do it right! There are two aspects to this. Firstly, it is about empathy, authenticity and caring, which supports our ethos of mutuality. Secondly, it is about good ethics and governance, which are values that support a caring culture. OUR PEOPLE Employment equity statistics (%) Black White Foreign 72 27 1 989 Total: 363 16 1 368 Gender breakdown (%) Female Male 65 35 Total: 892 476 1 368 HUMAN CAPITAL | 11