2020 INTEGRATED REPORT

Strategic Theme Why it is important Objectives Action Culture An internal culture that drives results, learning and caring is central to the PPS EVP and ultimately drives PPS’s MVP. To create a high-trust culture in which people feel empowered and are engaged. To inculcate a learning mindset that drives results while always caring about the member experience. Create, lead and sustain remarkable member and financial-adviser services. Develop digitalised omni-channel experiences for members and financial advisers. Create user-friendly processes for service efficiency. Use the PPS Academy to make employee education and development a differentiator. Embed our values. Support a culture that is flexible, empowering and inspiring. Intelligently create a post- pandemic environment. STRATEGY | 31