2016 saw a continued focus on customer experience, with significant effort placed on ensuring that our members are able to access PPS anytime, anywhere and from any device. To achieve this level of access, PPS developed and launched a mobile app. Members are now able to engage with PPS on the go at times that are convenient to them.
On social media there was steady growth across PPS’ main platforms (LinkedIn and Facebook), with emphasis being placed on using social media platforms as critical tools for meaningful communication and engagement with members.
PPS members and intermediaries can look forward to state of the art, innovative digital tools that will be rolled out over the next few months. These tools are aimed at empowering both members and intermediaries in their engagements with PPS, reducing the admin burden and meeting our clients’ expectations of being able to engage on their preferred channels.